Privacy Policy

 

1. Introduction

Firestarter is operated by Electric Star Liverpool Street Ltd (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy.

Data Controller: Electric Star Liverpool Street Ltd
Registered Office: 359 Bethnal Green Road, London E2 6LG

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or visit our restaurant.

 

2. Information We Collect

 

2.1 Information You Provide

 Booking Information: Name, phone number, email address, party size, date and time of reservation, special requests

 Feedback & Enquiries: Name, email address, phone number, and any information you include in your message

 Marketing Preferences: Email address and communication preferences if you sign up for our newsletter

2.2 Information Collected Automatically

 Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages

 Cookies: Please see our Cookie Policy below for details

2.3 Information from Third Parties

 Reservation platforms (if you book through a third-party service)

 Social media platforms (if you interact with our social media pages)

 

3. How We Use Your Information

 

We use your personal data for the following purposes:

 

3.1 Essential Purposes (Contractual & Legal Obligations)

 Processing and managing your table reservations

 Responding to your enquiries and feedback

 Complying with legal and regulatory requirements

 Maintaining records for accounting and tax purposes

3.2 Legitimate Interests

 Improving our services and customer experience

 Sending you service-related communications

 Operating and securing our website

 Preventing fraud and ensuring safety on our premises

3.3 With Your Consent

 Sending you marketing communications (you can opt out at any time)

 Using CCTV footage for security purposes (signage is displayed)

 

4. Legal Basis for Processing

 

We process your personal data based on:

 Contract: To fulfill our obligations when you make a booking

 Legal Obligation: To comply with food safety, tax, and other legal requirements

 Legitimate Interests: To operate our business, improve our services, and ensure security

 Consent: For marketing communications and non-essential cookies

 

5. Sharing Your Information

 

We may share your information with:

 

5.1 Service Providers

 Booking and reservation systems

 Payment processors

 Email and communication platforms

 Website hosting providers

 IT support services

5.2 Legal Requirements

 Law enforcement or regulatory authorities when required by law

 Legal advisors in connection with legal proceedings

5.3 Business Transfers

In the event of a sale, merger, or acquisition of our business, your data may be transferred to the new owner.

We will never sell your personal data to third parties for marketing purposes.

 

6. Data Retention

 

We retain your personal data only as long as necessary:

 Booking Information: 2 years from the date of your visit

 Marketing Data: Until you unsubscribe or request deletion

 Financial Records: 7 years (legal requirement)

 CCTV Footage: 30 days unless required for legal purposes

 

7. Your Rights

 

Under UK data protection law (UK GDPR), you have the following rights:

 

7.1 Right to Access

Request a copy of the personal data we hold about you

7.2 Right to Rectification

Request correction of inaccurate or incomplete data

7.3 Right to Erasure

Request deletion of your personal data in certain circumstances

7.4 Right to Restrict Processing

Request that we limit how we use your data

7.5 Right to Object

Object to processing based on legitimate interests or for direct marketing

7.6 Right to Data Portability

Receive your data in a structured, machine-readable format

7.7 Right to Withdraw Consent

Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 12.

 

8. Security

 

We implement appropriate technical and organisational measures to protect your personal data, including:

 Secure servers and encrypted connections (SSL/TLS)

 Access controls and authentication

 Regular security assessments

 Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

 

9. International Transfers

 

Your data is primarily stored and processed within the UK. If we transfer data outside the UK, we ensure adequate safeguards are in place in accordance with UK GDPR requirements.

 

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent.

 

11. Cookies

 

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

11.2 Types of Cookies We Use

 Essential Cookies: Required for the website to function properly

 Analytics Cookies: Help us understand how visitors use our website

 Marketing Cookies: Used to deliver relevant advertising

11.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

For more information, visit www.allaboutcookies.org

 

12. Contact Us

 

For questions about this Privacy Policy or to exercise your rights, please contact:

Email: hello@firestartergrill.com
Phone: 020 3058 8030
Address: Electric Star Liverpool Street Ltd, 359 Bethnal Green Road, London E2 6LG

 

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.